1. What file formats do you accept for artwork?
We recommend submitting artwork in vector formats such as .ai, .eps, or .svg. High-resolution .pdf files with vector elements may also be acceptable. If you only have raster files (.jpg, .png), they should be at least 300 dpi at the intended print size to ensure the best possible outcome.
2. Can you convert my raster artwork to vector?
Yes, we offer vectorization services. Our design team can recreate most raster images as vector files, ensuring high-quality printing. Additional charges may apply depending on the complexity of the artwork. Typically, it will cost about $30 for most logos.
3. What is the difference between raster and vector artwork?
Raster images are made up of pixels and can lose quality when resized. Common raster file types include .jpg, .png, and .gif. Vector images, on the other hand, are made of mathematical paths and can be resized without losing quality. Common vector file types include .ai, .eps, and .svg. For the best print quality, vector artwork is preferred. For screen and pad printing, it is required.
4. What are PMS Pantone colors, and why are they important?
Pantone Matching System (PMS) colors are standardized colors used in printing to ensure consistency for your brand. If maintaining color consistency is important for your branding, PMS colors provide a standardized reference to help achieve uniformity across different print runs. However, using a PMS code does not always guarantee an exact color match across different materials. Just like paint colors can appear different based on sheen or surface texture, the same PMS color may look slightly different when printed on fabric, plastic, metal, or paper due to variations in absorption, finish, and lighting. You can view our PMS color chart at this link <https://www.hattrickpromotions.com/pms.htm>. Please note that the chart is intended as a reference guide only. PANTONE computer simulations displayed may not exactly match PANTONE®-identified color standards. Use a current PANTONE Color Publication for the most accurate color.
5. What is the typical turnaround time for promotional products?
Turnaround times depend on the product, order quantity, and customization requirements. The production time listed on a product page begins only after the final art proof is approved and does not include shipping time. Most items are produced and ready to ship within 7-10 business days after artwork approval. If you need your order sooner, rush services may be available for an additional fee.
6. Can I see a proof before my order is produced?
Yes! We provide digital proofs for approval before production begins. This ensures that your artwork, colors, and placement are correct before printing.
7. Do you offer color matching?
Yes, we offer PMS color matching for many products. However, due to variations in materials and printing processes, exact matches cannot always be guaranteed. We strive to get as close as possible to your requested colors. Additional charges may apply.
8. What is your minimum order quantity?
Minimum order quantities vary by product. Some items allow for low/no minimums, while others require a larger quantity to produce. Contact us for details on specific products.
9. Do you offer custom packaging options?
Yes, we offer a variety of custom packaging solutions, including gift boxes, custom tags, and branded wrapping. Let us know your needs, and we’ll find the best solution for your promotional products.
10. How can I place an order?
You can place an order by contacting us via email or phone. Provide details such as the product type, quantity, artwork, and any special requests. We’ll guide you through the process and provide a quote before proceeding. You can also request a quote through our website.
11. Do you ship internationally?
Yes, we can ship internationally. Shipping costs and delivery times vary based on the destination and shipping method. Let us know where you need your items delivered, and we’ll provide a shipping estimate.
12. What payment methods do you accept?
We accept major credit cards, PayPal, and business checks. Payment terms may vary depending on order size and customer history.
13. Do you offer discounts for bulk orders?
Yes, we offer volume discounts on many products. The more you order, the more you save! Contact us for a custom quote on bulk orders.
Still have questions? Feel free to reach out to us at 512-400-0599. We’re happy to help!